Psychologically Informed Services

Our past portfolio of achievements demonstrates what our expert and adaptable approach can deliver:

Demand management

• Diversion of 75% mental health referrals from secondary care at the NHS front door to lower levels of care in the community
   

Patient flow

• 26% improvement in caseload discharges (step-down) from community CAMHS mental health secondary care team relative to comparable team

• 7% reduction in inpatient occupied bed days
   

Transformation

• Led the design of the local NHS Trust implementation of the NHS community transformation framework, ensuring alignment to the national framework and leading numerous staff and user workshops

• Design of 3-year roll out of community mental health transformation across 20 Primary Care Networks

• Re-alignment of community mental health teams and caseloads to Primary Care Networks, and devised the protocol for the caseload transfer plan

• Advice and support to charity that successfully transitioned frontline working staff to a co-location consultation model

• Delivery of a bespoke Motivational Interviewing training for hundreds of social care practitioners across a large adult social care system

• Devised system for assigning single lead professional to all non CPA cases, and set-up the progress tracking system

• Design and mobilisation of efficient, effective and high quality Single Point of Access (SPA) referral management centres, performing 10,000s of clinical triage and screenings per year, in CAMHS and paediatric health

• Reduction in unwarranted variation at the front door to CAMHS and paediatric health services

• Development, design and delivery of one of the key pilot projects which led to the development of the national NHS/NOMS community offender personality disorder pathway service.
   

Insights

• Case segmentation of large community mental health caseload in a Mental Health Trust

• Created large scale an NHS transformation recruitment workflow and spend and tracking tool across multiple teams and departments

• Designed the protocol for extracting and reporting on how many distinct people were being supported within a Mental Health Trust

• Designed a created a scalable job planning calculator tool

• Corporate emotional wellbeing referral and utilisation dashboard 
   

Corporate wellbeing

• Designed and implemented an onsite and remote access corporate mental health wellbeing service in the City of London. Highlights:

  • 8-10% total workforce headcount utilising the individual support sessions

  • Average 20 minutes from referral to first contact

  • Average 4 days to first appointment (at user convenience but same day if urgent)

  • Average 4.8 (out of 5) star customer rating

  • Development of employee neurodevelopmental assessment pathway

  • Rapid containment of mental health crises (e.g., actively suicidal employees) managed either within work context or away from NHS services
     

Primary Care and Children's Social Care

• Improvement in responsive and preventative mental health care using a consultancy, workforce development and co-caseworking model into primary care, children's social care and family support services

• Improved practitioner emotional containment and effective practice who manage 'challenging behaviours'
   

Offender Management

• 50% safe reduction in prison recalls in probation team managing high risk of harm offenders

Re-offending

• Reduction in rate, gravity and frequency of gang-related serious youth offending​

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